A

Lower.com Field is ADA compliant and features a variety of amenities for guests with disabilities. Please see our accessibility guide for more detailed information.

  • Parking:

Please visit https://arenadistrict.parkmobile.io/lower-com-field for accessible parking. Please reserve parking in advance and take advantage of accessible shuttles provide from the Front Street Garage to the AEP Gate at Lower.com Field.

  • Seating:

ADA seating is available for purchase on a first-come, first-served basis. To purchase, contact [email protected].

  • Restrooms: 

All restroom facilities at Lower.com Field are accessible. In addition, there are family/unisex restrooms on the main concourse (100 level) and West Mezzanine (200 Level).

 

  • Sensory Inclusive Venue

The Chase Sensory Suite features 2 Sensory rooms behind Section 122 on the Main Concourse and below Section 240 on the East Main Concourse.

Sensory Inclusion Packs are available at the Koorsen Guest Services Center, located behind Section 112 on the Main Concourse, . Packs intended to reduce impact of the in-person experience that may be overwhelming to some of our guests include items such as fidget toys, a weighted lap pad, sunglasses, non-verbal cards, and noise-reducing headphones. Guests taking a Sensory Inclusion Pack will be asked to leave a driver’s license as collateral.

Fans can download the Kulture City App and follow along the fan journey here: https://venue.kulturecity.org/venues/lower-com-field

  • Sensory Warning

Please be advised that fireworks and pyrotechnics will be used during the match. After a Crew goal and win, lighting effects will be utilized that may influence certain medical conditions.

  • Wheelchair Assistance

Complimentary wheelchair escorts are available upon request at any entry point of Lower.com Field – arrangements do not need to be made in advance. The escort will take guests as close as possible to their seat and coordinate pick up after the event. Escort staff will not remain at the drop off location throughout the game and wheelchairs are not lent out for any reason.

  • Pick up in the Arena District: Marconi Blvd. at the Front Street Garage by the large neon “Park” sign
  • Drop off Location at Lower.com Field: Hocking St. & Nationwide Blvd. adjacent to the “All Together Now” railroad bridge
  • Pick up Location at Lower.com Field: the ADA shuttle pick up will be at the AEP Gate. Pick up location will be on Nationwide Blvd adjacent to the “All Together Now” railroad bridge.

ADA Shuttle service operates from five (5) hours prior to kick off until three (3) hours following the conclusion of the match

Lower.com Field is located at 96 Columbus Crew Way, Columbus, OH 43215

  • Alcohol on the main concourse is served until the 80th minute of the match.
  • Alcohol in premium areas may not leave those areas after the 80th minute of the match.
  • Guests in Lower.com Field are expected to obey Ohio state and local laws governing the purchase, possession, and consumption of alcohol.
  • Lower.com Field reserves the right to deny entry to anyone who appears to be impaired.
  • All guests must be 21 years of age or older to purchase or consume alcohol.
  • There will be a maximum limit of 2 alcoholic beverages sold to each guest, per purchase, per valid I.D.
  • Valid I.D. is required for purchase, Acceptable forms of valid identification are driver’s license, passport, United States passport card, state issues I.D. card w/photo, military I.D. w/photo, and consular I.D. card. Lower.com field does not yet accept virtual I.D.s.
  • Lower.com Field reserves the right to eject anyone under the age of 21 who is observed to be in possession of, or consuming alcohol on the premises.
  • Guests must discard alcoholic beverages prior to exiting Lower.com Field.
  • DORA is not active inside the Lower.com field Gates.
  • Alcohol service may be discontinued at the stadium or concessionaire’s discretion.

Only Service Animals are permitted inside Lower.com Field. The guest is responsible for the actions and for meeting all needs of the Service Animal.

For the most up–to-date information – Download the Columbus Crew app on the Apple App store or Google Play Store 

B

Baby changing stations are in restrooms located behind sections 101, 102, 104, 108, 110, 111, 125, 126, 128, 129, 130, 133, 134, 143, 144 and in all Clubs and Lounges.

  • Non Clear Wallets bags smaller than 5”x8”x1”, diaper bags and medical bags are permitted into Lower.com following inspection by security and required bag tag.  – All bags are subject to inspection and may be refused.Notify a Security Supervisor as you arrive at the gate.
  • Guests must take prohibited bags either back to their vehicle, or may utilize the Bag check tent on Nationwide Blvd. south of Lower.com field.
  • Visit the Bag Policy page.

 

Any ball kicked into the stands must be returned to the nearest staff member.

Fan flags, banners, signs and poles must be in good taste, pre-approved by Stadium Management prior to matchday and meet the following criteria:

  • Flags must be on PVC poles with no end caps and not longer than 3.5 feet.
  • May not be used to facilitate actions that are in violation of the Prohibited Items Policy or the Fan Code of Conduct.
  • May not include language or display symbols or images that are threatening, abusive, or discriminatory, including on the basis of race, ethnicity, national origin, religion, gender, gender identity, ability, and/or sexual orientation.
  • May not display symbols or images for commercial purposes or for electioneering, campaigning or advocating for or against any candidate, political party, legislative issue, or government action.
  • May not depict acts of violence.
  • May not cover existing stadium signage or unreasonably obstruct the view and enjoyment of guests outside of the recognized supporter group section.
  • May not present a public hazard by blocking aisles, walkways or stairs.
  • May not be taped, glued, or secured to stadium structure using adhesive of any kind.
  • May not in any way damage stadium structure such as railings, glass, paint, etc.
  • May not be constructed of wood, metal or other materials that may cause harm to others.
  • May not be used as a projectile.
  • May not adversely impact the sight lines for Broadcast or VAR.
  • May not affect the competition.
  • Nothing (including, but not limited to flags and banners) may be draped over the railing or hung.

Fan and Recognized Supporter Group privileges related to flags, banners, signs and poles may be suspended or revoked at any time if deemed to violate Major League Soccer, Columbus Crew, or Stadium policies. Stadium Management may impose additional restrictions, such as a quantity limit, on items when appropriate.

DISCLAIMER: Any Fan banners, flags, and signs that are displayed in the Stadium are created by Stadium guests (e.g., fans) and are not expressions or statements made by the Columbus Crew organization. The appearance of such banners, flags and signs at the Stadium does not constitute an endorsement by the Crew of such content.

Electric or battery-powered apparel, signs, or loose batteries are not permitted.

  • Bike Valet by Franklinton Cycleworks is available near Lower.com Field at Neiland Dr. next to the pedestrian bridge. This service is free of charge to all guests at Lower.com Field.

Blankets without batteries are allowed – they must be shaken out while passing through security. Stay warm!

Matchday – the Ticketing box office will open four hours prior to events on Match Day

C

  • Selfie Sticks, tripods, bipods and monopods are not permissible.
  • Any camera with a detachable lens and/or lenses larger than 6 inches when fully extended, are prohibited. No camera bags of any kind are permitted.
  • Videotaping is not permitted without the consent of the Columbus Crew Public Relations department.

Lower.com Field is fully cashless. Cash2Card machines are located at the Crew Shop, and section 108 on the Main Concourse.

  • Guests may utilize ChargeFuze pay charging banks located at Section 108, West Premium Lobby, Section 130 and the Crew Shop on the Main concourse.
  • . Guest can download the chargeFuze app on Apple App Store or Google Play Store.

Children under the age of 3 accompanied by their ticket-holding guardian do not need a ticket to be accepted into Lower.com Field.

Adults utilizing the accompanying child lap ticket are responsible for keeping the child in their lap for the duration of the event, regardless of seat availability.

  • Party Deck – Located atop the Nordecke behind Section 130
  • Huntington Field Club – Located on the West Field Level
  • Lower.com Lounge – Located on the East Field Level
  • Bread Financial Club – Located on the Main Concourse East Side
  • River Club – Located on the Main Concourse West
  • Theatre Boxes – Located atop sections 131 and Cooper Elliot at Section  101/102
  • Office Revolution Loge – Located on the East Concourse Level
  • Cenovus Energy Zone – Located atop the Nordecke behind Section 130
  • Cenovus Energy Field Club – Located on the SE Field Level.

• Condado Tacos, located near the AEP Gate and Chase Community Plaza on the southeast corner of Lower.com Field, opens for Happy Hour 2.5 hours prior to kickoff.

Costumes are allowed provided they do not include prohibited items, pose a safety risk to other guests or violate other Lower.com Field policies.

D

Diaper bags are allowed for patrons with a child in attendance. The bag will be searched by security during entry.

Water fountains are located at the following locations: 110, 122, 125, 130, 132, 203, 237

Outside cans and bottles are prohibited at Lower.com Field. This includes water bottles and souvenir cups.

Drones are strictly prohibited in and around Lower.com Field.

• Fans may utilize Hanover Street/Huntington Park Lane shoulders for drop-off and pick-up zones.

E

• You can find electric vehicle charging stations at the following garages: Astor Park, Neil Ave., McConnell, and Marconi GaragesParking passes are required for all garages.

Priority use of elevators will be given to guests and team members with limited mobility.

Elevator Locations:

• West Lobby (Access to Huntington Field Club, NetJets Suite level and Netjets Landing Ledge Seats).

• NW Main Concourse (Access to Cenovus Energy Zone and Party Deck)

• East Main Concourse (Access to Greif Mezzanine and East 200 level Concourse, and Cenovus Energy Field Club).

 

During an emergency, locate the closest Lower.com Field staff member and follow their instructions and the instructions from the PA announcements.

  • Gate opening is 1.5 hours prior to posted Kickoff time.
  • Happy hour on the Chase Community Plaza is accessible by AEP gate 2.5 hours prior to kickoff.
  • No re-entry is permitted at Lower.com Field. Once you exit the secured area, you will not be able to re-enter.

• Supporters with non-premium seating can enter the stadium through the following gates: AEP Gate (southeast corner); CoverMyMeds Gate (southwest corner); and the North Gate

• Premium ticketholders can enter through the following gates: AEP Gate (southeast corner); CoverMyMeds Gate (southwest corner); North Gate, West Lobby Premium Entrance (southwest corner)

• Visit the Mobile Ticketing page for helpful instructional guides on how to access your mobile tickets and how to scan through the stadium’s Axess turnstiles and Wicket express lanes.

  • Lower.com Field is now offering Express Entry featuring seamless and quick access into the stadium through Facial Ticketing.
  • Use Express Entry at all entry gates: AEP Gate (SE corner), CoverMyMeds Gate (SW corner), Tipico Sportsbook Gate (NW corner), and the West Lobby for premium access only.
  • Express entry is also available at all Clubs and Lounges.

F

Family restrooms are located behind sections 104, 110, 128, 133, Mezzanine, Huntington Field Club, and Party Deck.

  • Major League Soccer and the Columbus Crew promote good sportsmanship by players, coaches and fans and appreciate respectful behavior from all our guests to ensure an enjoyable and safe experience for everyone. Those who choose to engage in abusive, sexist, racial, obscene or disruptive language and chants will be subject to sanctions, including ejection from Lower.com Field and may lead to the suspension of the match.
  • View the MLS Fan Code of Conduct. Failure to follow the code of conduct may result in ejection.

  • Field access is prohibited without the correct Matchday Credential.
  • Field intrusion by anyone not permitted are subject to ejection and prosecution.

Fireworks and Pyrotechnics will be used during the match, fans can visit the Koorsen Guest Services Center, located behind Section 112 on the Main Concourse, for sensorydevices and headphones.

Guests can visit the First Aid room located at Section 104

G

  • Gates will open 1.5 hours (90 minutes) prior to the posted kickoff time.
    • Supporters with general seating attendees can enter the stadium through the following gates: AEP Gate (SE); CoverMyMeds Gate (SW); Tipico Sportsbook Gate (NW).
    • Premium ticketholders seated in any of our Clubs, Suites, or other Premium areas can enter through the following gates: AEP Gate (SE); CoverMyMeds Gate (SW); Tipico Sportsbook Gate (NW corner); West Lobby Premium Entrance (located on Columbus Crew Way).
  • Visit the Mobile Ticketing pagefor helpful instructional guides on how to access your mobile tickets and how to scan through the stadium’s Axess turnstiles and Express Entry.

The Koorsen Guest Services Center is located behind Section 112 on the Main Concourse.

L

In the event of lightning, the event/match might be delayed. Listen to PA announcements, videoboard announcements, and Lower.com Field staff for directions on sheltering or evacuation.

 

  • Lost items are to be turned in to the Koorsen Guest Services Center, located behind Section 112 on the Main Concourse.
  • Found items will be stored for 30 days and can be picked up in the Lower.com Field West Premium Lobby 9:00am-5:00pm Monday-Friday. Please submit your claim here for Lost & Found items.
  • Lost Person – Contact the nearest Police or Lower.com Staff member if you are lost or have lost someone in your party.

Contact the nearest Lower.com Field staff member if you are lost or have lost someone in your party.

M

  • Media enter through the Tipico Sportsbook Gate (NW Gate); credentials are required for entry.
  • All bags and equipment are subject to search.
  • Media Will Call is at the Tipico Sportsbook Gate (NW) on the NW corner of Lower.com Field.

The Arena District Designated Outdoor Refreshment Area (DORA) is activated three hours before every Crew home match and extends down Nationwide Boulevard into Astor Park until midnight. The DORA provides additional downtown matchday experience opportunities for Black & Gold supporters.

N

  • Seating for the Nordecke is located in Sections 124 to 130.
  • All Nordecke seating is General Admission but requires a ticket for Sections 124 to 130.
  • Tickets must be shown each time guests enter the Nordecke sections.
  • Any opposing team’s jerseys or colors will not be allowed in the Nordecke. Anyone in violation of this policy will be moved to a different seating section.
  • Seating in Nordecke is General Admission Safe Standing section and each ticket allocates one seat.
  • Large Groups should arrive early or may have to split up.

The nursing mothers room is located behind Section 122.

P

  • Parking around Lower.com Field is available via Arena District parking. For more information and to purchase advance parking – Visit Parking Page
  • Surface lots open Three(3) hours prior to kickoff on weekends and two (2) hours prior to kickoff on weekdays.

  • Aerosol or pressurized containers
  • Any missile or projectile-like object
  • Cups, souvenir cups, empty bottles, etc. are not allowed to be brought into the stadium
  • Drones
  • Flares, smoke bombs, incendiary devices, and pyrotechnics
  • Food or beverage
  • Hoverboards, skateboards
  • Illegal drugs or harmful chemicals
  • Inflated Soccer balls
  • Instruments such as drums, trumpets etc. (excluding permitted instruments in Nordecke or designated supporters’ sections only)
  • Laser pointers
  • Professional camera equipment; detachable lenses, tripods, battery packs, video cameras
  • Tripods & monopods for camera equipment
  • Laptops or tablets
  • Seat cushions with metal backs
  • Selfie sticks
  • Human Remains
  • Firearms and weapons of any kind (regardless of concealed carry permit)
  • Whistles or any other noisemaker outside of Vuvuzela horns
  • Any item deemed dangerous by Stadium Management

The Pub, located near the AEP Gate and the Chase Plaza on the SE corner of Lower.com Field opens when gates open (90 minutes prior to kickoff).

Plan your trip to Lower.com Field:

Scooters are not permitted for use on stadium grounds

R

  • Lower.com Field is committed to responsible recycling practices in all areas of the stadium.
  • Recycling containers are marked with blue lids and recycling logos. Waste receptacles are grey and black located throughout the stadium.
  • Waste:
    • Food
    • Used napkins/paper towels
    • Pizza boxes
    • Boxed candy packaging
  • Recycling: 
    • Popcorn boxes/buckets
    • Plastic Bottles/Cups
    • Aluminum Cans
    • Plates/Utensils

S

Scalping and Profiteering is prohibited around Lower.com Field. Violation of this policy will result in prosecution.

The Crew respects those people who may be interested in honoring a family member or friend by spreading their ashes on the grounds at Lower.com Field or Historic Crew Stadium. While we are unable to accommodate these requests, please contact the Crew to inquire about other ways we can help pay tribute to our ultimate fans.

 

Lower.com Field is a tobacco free facility in compliance with Chapter 3794 of the Ohio Revised Code. Smoking, vapor, e-cigarettes, and smokeless products are prohibited from use inside Lower.com field. Violation of this smoking policy will result in expulsion from the stadium.

Tobacco use is permitted only in the following designated areas around the outside of the stadium:

  • Outside on the Chase Plaza treeline.
  • Outside of the stadium, and at least 20ft from any stadium entry.
  • Tobacco use is prohibited in all other areas of Lower.com field including concourses and seating bowl.

  • Strollers and car seats are permitted in Lower.com Field and are subject to security screening.
  • These items may not block aisles, seats or stairwells.
  • These items may be checked in at the Koorsen Guest Services Center, located behind Section 112 on the Main Concourse.

T

Parking lots around Lower.com Field are owned and operated independently. Tailgating policies may vary by lot. Please follow posted signs and parking lot information

Click here for more information about the Crew Shop, including special matchday hours.

  • Tickets are required for all individuals aged 3 years and older for entry into Lower.com Field.
  • To purchase individual or group tickets to a future Crew match or Lower.com Field Event, visit here.
  • Review the Crew’s Ticketing Terms and Conditions.
  • Mobile Ticketing: Lower.com Field has moved fully to mobile/digital ticketing. No physical tickets will be used. For more information click here.

Trespassing is prohibited at Lower.com Field. Violators will be subject to prosecution.

U

  • Collapsible, non-golf umbrellas are permitted inside Lower.com Field.
  • Umbrellas may not have metal tips or pointed edges.
  • Umbrellas may be used if, when open, it provides protection only to the guest holding it and does not interfere with other guests’ enjoyment of the match or event. Similarly, the open umbrella must not compromise other guests’ ability to view the match or event. As such, guests may be asked to close their umbrella if it is obstructing the view of other guests.

V

  • Guests may submit requests through the Name in Lights donation portal for future Crew Matches. Requests must be received prior to the match day.
  • To submit a message for the video board, click here.

W

Will Call is located at the ticket office next to the CoverMyMeds Gate on the SW corner of Lower.com Field.

FREE WiFi:

Network Name: Stadium WiFi

Shelter During Severe Weather: In the event of lightning or severe weather, the event/match might be delayed. Listen to PA announcements, videoboard announcements, and Lower.com Field staff for directions on sheltering or evacuation.

Re-Entry Policy: There is a no re-entry for all Lower.com Field events, unless in the event of a medical emergency.

Need Assistance? If you need assistance, please find the nearest Guest Experience team member or visit the Koorsen Guest Services Center, located behind Section 112 on the Main Concourse.

Rescheduling Policy:

  • If the Event is rescheduled, the original ticket will be valid for the rescheduled event date. The Columbus Crew will inform the original purchaser of the rescheduled Event in a timely fashion.
  • Major League Soccer reserves the right to change the date and start time of the event for the safety and security of the players and fans. No such change shall entitle the ticket holder to a refund.