Ticket Office

For all events, the Ticket Office opens four hours prior to the scheduled event.

For ticket inquiries please call (614) 447-2739 or choose the appropriate contact method below:

Accessing Your Tickets

The easiest place to access your mobile tickets is through the official Columbus Crew app. Simply download the app through the Apple App Store or Google Play Store and log in to your Ticketmaster account within the app.

Express Entry

Lower.com Field is now offering Express Entry featuring seamless and quick access into the Stadium through Facial Ticketing. Look for the yellow “Express Entry” signs above turnstiles at each gate. Use Express Entry at all entry gates: AEP Gate (SE corner), CoverMyMeds Gate (SW corner), Tipico Sportsbook Gate (NW corner), and the West Lobby for premium access only.

(614) 447-2739

[email protected]

Live Chat

FAQs

No. Print-at-home tickets of any kind are not valid and cannot be used to gain entry. All tickets are mobile and can be found on the Columbus Crew app or Ticketmaster app.

No. PDFs are no longer valid tickets, in any form. All tickets are mobile and can be found on the Columbus Crew app or Ticketmaster app.

No. Screenshots of tickets are not valid and cannot be used to gain entry. All tickets are mobile and can be found on the Columbus Crew app or Ticketmaster app.

Mobile – pull up your ticket in the Columbus Crew app or Ticketmaster app and use your phone for entry. Tickets can also be purchased in person at the box office, as quantities remain available. Tickets purchased in person will still be delivered to a mobile device.

When purchasing tickets through Ticketmaster, the only delivery option will be mobile delivery. If the purchaser does not have a smart phone, but someone else in the party does, the purchaser can log in to their account online at Ticketmaster.com and transfer their tickets to the other person in their party. That person must go into their email and “accept” the tickets, at which point they will be moved to this person’s account. Then, at the event, the tickets can be pulled up on that person’s phone.

Have the person who purchased the tickets transfer them to the person attending the event. We recommend transferring tickets before arriving to the stadium to avoid any issues.

Purchaser: Open the Columbus Crew app or Ticketmaster app, log in, go to My Events, find event, click on Transfer button, select ticket(s) to be transferred, enter email address or phone number of who to send them to.

Person attending: Open the email or text message received from Ticketmaster and click on “Accept Ticket” button. Log in to Ticketmaster or set up an account if you don’t already have one, and the system will attach the tickets to your account. Then, on the event day, you can pull up the tickets in your account on your phone.

Have purchaser transfer tickets to anyone who is arriving later or separately. We recommend transferring tickets before arriving to the stadium to avoid any issues.

We don’t recommend it. If it’s a PDF, it will not be valid, whether printed or on your phone due to counterfeiting. If someone transferred you the ticket from their Ticketmaster account, and you followed the steps to accept the ticket, and the ticket now lives in your Ticketmaster account, then you should be able to pull up that mobile ticket on your phone.

Tickets purchased at the box office will also be delivered to your mobile device. We will ask you for your cell number and email address. Your cell number will be used to text your tickets, and keeping your email address on file will help us to contact you should an event be postponed or canceled. Once you receive the text, click on the link received and it will open your tickets.

If you purchase tickets for an event happening that day, simply show tickets at the gate.

If you purchase tickets for a future event, click on “Manage” at the bottom of the ticket, log in to your Ticketmaster account, and save the tickets to your Ticketmaster account for easy access at the event. You can also save tickets to your Apple Wallet or Google Wallet for easy access.

Open the Columbus Crew app or Ticketmaster app. Sign in and tap on your order. Click “View Barcode” to access your tickets. Present barcode at the gate to get scanned for entry and you’re in!

If you saved your tickets to your Apple Wallet or Google Wallet, pull up the event in your Wallet app and present at the gate.

Terms & Conditions

Lower.com Field is a Ticketmaster facility, but tickets may vary based on the event. Please look at the event detail page for more information on ticketing for each specific event.

Lower.com Field cannot guarantee the validity of any ticket purchased from an unauthorized source.

To ensure guests’ comfort, only guests with a ticket will be allowed inside the stadium.

Guests will not be permitted to leave the stadium and return on the same ticket unless in the event of a medical emergency.

There are no refunds or exchanges on any ticket purchased for Lower.com Field concerts, games or events.

Children under the age of three (3) do not need a ticket, however they must sit on the lap of an accompanying adult.